Returns & Refunds

1. Summary

All sales are final and we don't give refunds, except for a paid order cancelled before it ships (section 4) or where the law requires it. Instead, you can exchange eligible items within 14 days of delivery.

2. Exchanges within 14 days

• You can ask to exchange an item within 14 days after it is delivered.
• The item must be unopened and sealed, in its original packaging and condition.
• Opened or unsealed items can't be returned or exchanged. This includes food and drink products such as teas, powders, syrups and toppings once the seal is broken.
• To ask for an exchange, email support@bossify.org with your order number and the items. We reply with instructions.
• For an exchange of an item that is not damaged or wrong, you pay the cost of sending it back; we pay to ship the replacement.

3. Damaged, faulty or wrong items

If an item arrives damaged, faulty or different from what you ordered, tell us within 14 days of delivery with your order number and a photo. We exchange it for the right or undamaged item at no cost to you, including shipping. Franchisees can also use "Report a problem" on the order in their franchisee account.

4. Cancelling before shipping

You can ask to cancel an order before it ships by emailing support@bossify.org with your order number. If the order is paid and cancelled before it ships, the payment is refunded to your card or turned into store credit. Once an order has shipped, it can't be cancelled; eligible items can only be exchanged as described above.

5. Refunds and discount codes

• A refund is always the full amount you paid. We don't give part refunds.
• If an order is cancelled or fully refunded before it ships, the discount code use is given back, so you can use the code again.
• For other problems, we may make it up to you with a discount code or store credit.

6. Franchisee orders

Franchisee orders also follow the franchise agreement. If the franchise agreement says something different, the franchise agreement applies.

7. Your legal rights

This policy does not limit any rights you have under the consumer protection laws of Manitoba or your province.

Contact

JIS Food & Beverage Co., 1683 Church Ave, Winnipeg, MB R2X 2Y7 · Email: support@bossify.org · Phone: +1 (204) 881-0773