Shipping Policy
Last updated: 22 October 2026
How orders from Lumi Matcha & Coffee are shipped.
1. Where we ship
We ship within Canada. If your address is outside the area we deliver to, we will tell you before your order ships.
2. When your order ships
Orders are usually prepared and handed to the carrier within 1 to 3 business days after we confirm them (or after payment, when you pay online). Orders placed on weekends or holidays are prepared on the next business day. If an item is out of stock, we will contact you before shipping.
3. Delivery times
Delivery usually takes 2 to 10 business days after shipping, depending on where you are and the carrier. These times are estimates from the carrier and are not guaranteed; weather and carrier delays can make them longer.
4. Shipping costs
Shipping costs depend on the size, weight and destination of your order. They are shown on your order or confirmed by our team before your order ships. Large or heavy orders may ship by freight, and we will confirm the cost with you first.
5. Discount codes
Discount codes may apply to your order. A valid code is taken off the item total before sales tax and does not reduce shipping unless the code says so. One code per order. Codes may have an expiry date, a limit on how many times they can be used, or be meant for certain accounts only, and they can't be exchanged for cash.
6. Tracking
Once your order ships, you see the carrier and tracking number on your order, with a link to track it.
7. Your address
Please check your shipping address before you confirm. If an order is returned to us because the address was wrong or nobody could receive it, we will contact you; re-shipping may cost extra.
8. When it arrives
Please check your order when it arrives. If anything is damaged, missing or wrong, tell us within 14 days of delivery with your order number and photos, by emailing support@bossify.org or using "Report a problem" on the order in your franchisee account. We will replace or exchange it at no cost to you (see Returns & Refunds). Responsibility for the goods passes to you when they are delivered.
Contact
JIS Food & Beverage Co., 1683 Church Ave, Winnipeg, MB R2X 2Y7 · Email: support@bossify.org · Phone: +1 (204) 881-0773