Terms of Use

1. Who we are

lumimatchacoffeeco.com is run by JIS Food & Beverage Co. (JIS Group), 1683 Church Ave, Winnipeg, MB R2X 2Y7 ("we", "us"). We are the seller of products ordered on JIS Group websites.

2. Products and prices

Some products are sold to our franchisees only; you will be asked to sign in for those.

• Prices are in Canadian dollars (CAD) and shown before you confirm an order.
• Sales tax (GST and PST, or the tax that applies to your order) is added and shown on your order.
• Shipping is shown on your order or confirmed by our team before your order ships (see our Shipping Policy).
• Some items are "price on request": your order becomes a request and our team replies with the price.
• Discount codes may apply. A code works only as described when it is given to you, and we may refuse a code that is expired, used up or not meant for your account.
• We describe products and photos as accurately as we can; colours and packaging can vary slightly. If a price is wrong, we will contact you before charging, or cancel the order before it ships.

3. Orders

Your order is accepted when we confirm it or when it is paid. We may refuse or cancel an order, for example if an item is out of stock, the address is outside our delivery area, or we suspect fraud. If a paid order is cancelled before it ships, by you or by us, the payment is refunded or turned into store credit. Apart from that, all sales are final and we offer exchanges only, as set out in our Returns & Refunds policy.

4. Payment

Card payments are processed by Stripe on a secure payment page and charged when you complete payment. Where online payment isn't available yet, your order is sent to our team, nothing is charged, and we contact you about payment.

5. Food products

Some products are food or drink ingredients. Always read the label for ingredients, allergens, storage and best-before dates. If you have a food allergy, contact us before you order. Drinks served in stores follow each store's own policies.

6. Accounts

Franchisee and staff accounts are personal. Keep your password private and tell us right away at support@bossify.org if you think someone else used your account. We may suspend an account that is misused or no longer authorized. Franchisees are also bound by their franchise agreement; if it says something different from these terms, the franchise agreement applies.

7. The website chat

Chat answers are written automatically from information we publish and may be incomplete. They are not a binding offer or professional advice. For anything important, such as a price, delivery date or franchise terms, rely on a written confirmation from our team.

8. Franchise information

Franchise information on our websites is general and is not an offer to sell a franchise. A franchise is offered only through a written disclosure document and agreement, as The Franchises Act (Manitoba) and the franchise laws of other provinces require.

9. Our content

Brand names, logos, photos and text belong to JIS Group or the people who licensed them to us. Please don't copy or use them for business without our written permission.

10. Fair use

Please don't misuse the website: no fake orders, copying the website in bulk, attempts to break its security, or abusive messages to our team or the chat.

11. Liability

As far as the law allows, we are not responsible for indirect or consequential losses, and our total responsibility for an order is limited to the amount you paid for it. Nothing in these terms limits your rights under the consumer protection laws of your province.

12. Governing law

These terms are governed by the laws of Manitoba and the federal laws of Canada that apply there.

Contact

JIS Food & Beverage Co., 1683 Church Ave, Winnipeg, MB R2X 2Y7 · Email: support@bossify.org · Phone: +1 (204) 881-0773